Legal advice provided at BCLS is provided by qualified lawyers. Any law students working in our service are under the supervision of our Principal Lawyer.
Social Work support provided at BCLS is provided by qualified Social Workers. Any social work students working in our service are under the supervision of our Principal Social Worker.
All information collected is strictly confidential and staff are bound by law not to divulge any information provided by you without your express consent.
Our service is legally obligated to retain your file for a period of seven years after we have seen you.
Our clients do not get charged fees for the work that we do. In some circumstances there may be third party fees incurred in the course of our work. Clients will always be advised of such fees prior to them being incurred and will be responsible for their payment. Although we do not charge our clients, we reserve the right to recoup our costs from any other party against whom costs are awarded.
When you seek assistance from our service we expect you to:
If you have concerns about your lawyer or another staff member then you should:
Download the Brochure
If you follow this process and you still have concerns that have not been resolved, you can contact the Legal Services Commissioner on 1300 796 344.
If you wish to provide general feedback please contact us by phone 1300 430 599 or by the enquiry form below: