Barwon Community Legal Service (BCLS) is committed to providing high quality services to those in need. We welcome your feedback and will use it as an opportunity to improve the services we provide. Feedback can be a compliment, suggestion for improvement or a complaint.
All feedback will be taken seriously and followed up appropriately. Any information you provide will be treated confidentially and will not affect our commitment to providing quality services to you and/or your family.
You can submit your feedback or complaint by:
You have a right to complain to BCLS regarding any incident or issue that occurs during the delivery of our services, or in connection with our services.
We are committed to upholding your rights as a service user, including the right to:
Victorian Legal Services Board and Commissioner
Level 5, 555 Bourke Street Melbourne VIC 3000
DX 185 Melbourne
Phone: 1300 796 344
The Australian Association of Social Workers
Level 7, 14-20 Blackwood Street
North Melbourne VIC 3051
Phone: (03) 9320 1044
Level 2, 570 Bourke Street
Melbourne VIC 3000
Phone: 1800 806 314